Make sure you do this during every sale….
Most purchasers have a brief time of euphoria. Then, doubt and second guessing begin. Here are a few tips to help you implement a 'buyers remorse plan.
– avoid buyers remorse at all costs.
I heard a great podcast last week with Grant Cardone and Frank Kern. They were discussing the other side of a sale. The salesperson loves the sale and especially the close. The office celebrates and the closer is recognized….. Well. on the other side of the sale…. Buyers Remorse. Most purchasers have a brief time of euphoria. Then, doubt and second guessing begins.
Here are a few tips to help you implement a ‘buyers remorse plan.’
1. Be Proactive and Prevent Buyer’s Remorse from Happening
Make sure you have provided them with all the information they need to make a sound decision. It’s also important not to rush them into a decision or to be too pushy when trying to close.
2. Send Them Contact Information
Customers often feel like they are left in the dark as soon as the deal closes. One way to avoid this and prevent them from feeling regret is to provide them with details about how to contact you and other relevant people within your company.
3. Right Size the Deal
A smaller guaranteed deal is always better than a larger one that is likely to get canceled because of buyer’s remorse.
4. Explain Next Steps
It is important to clearly lay out the next steps once the deal is closed. Communicate what they can expect from you and your company, whom to contact, and how the deal will be processed, including delivery dates (if applicable).
5. Send a Thank You Note –
Hope these tips were helpful. mike